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Homeless Outreach Program Manager

Job Description


Job Title:  Homeless Outreach Program Manager

FLSA Status:              Exempt

OSHA Category:  80/83

Last Revision:  8/19/15

Reports to: Homeless Outreach Director

The Outreach Manager is responsible for developing and implementing a comprehensive homeless outreach strategy for two street outreach teams funded by a partnership with two local downtown business improvement districts (BIDs).  S/he supervises the DowntownDC and Golden Triangle BIDs Outreach Teams, represents Pathways to community stakeholders, and provides direct outreach services. 


●      Primary responsibility for the recruitment, management and supervision of the BID Outreach Teams, including year-long volunteers and student interns;

●      Manage outreach contracts, team operations, and budget, including staffing, emergency client funds, transportation, and administrative costs;

●      Work closely with the business community to evaluate trends, align priorities, and address concerns;

●      Work closely with Outreach Director to determine strategic focus of the teams in order to manage time and resources; continue to reassess and adjust as needs and priorities shift;

●      Work with the Outreach Director to develop annual goals and strategic plan for outreach;

●      Support team members in identifying individuals in need of services, assessing needs, and working with individuals to create a plan to meet needs;

●      Coordinate complex needs of multiple individuals within a larger continuum of care and address barriers;

●      Maintain records in Electronic Medical Record, including progress notes, incident reports, referrals, and psychosocial assessments;

●      Ensure quality and timeliness of data entry;

●      Generate monthly reports on progress, successes, and challenges; monitor outcomes and analyze team metrics;

●      Conduct trainings for community stakeholders, including law enforcement, library staff, property owners / managers, and faith communities on issues such as homelessness, engagement, understanding mental illness, and other topics as needed;

●      Ensure prompt and thorough response to crises and calls from stakeholders involving concerns about homeless persons in need of assistance;

●      Coordinate quarterly and annual evening counts / mapping of individuals sleeping on the streets in downtown DC;

●      Develop creative community partnerships by leveraging the existing resources of the outreach teams to expand coverage;

●      Collaborate with other agencies to eliminate barriers for individuals to receive necessary services and housing;

●      Represent Pathways and the Outreach Team at conferences, community meetings, and other venues;

●      Perform related work as assigned.



●      Master’s Preferred, Bachelor’s required;

●      Minimum 4 years experience working in homeless outreach or providing direct services to persons experiencing homelessness;

●      2+ years of supervisory experience; 

●      Demonstrated knowledge of harm reduction theory/applications;

●      Demonstrated knowledge of mental health and substance abuse clinical skills;

●      Patience, creativity, flexibility, compassion, and passion for working with persons with complex needs;

●      Excellent communication, writing, and computer skills;

●      Bilingual English / Spanish a plus;

●      Driver’s License required.


Please circulate this announcement within your networks. Interested applicants should send a resume and cover letter to

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